Subscription & Billing Terms

1. Introduction

1.1 These Subscription & Billing Terms ("Terms") apply to all paid subscriptions, fees, and billing arrangements relating to the use of PlumbGo.live ("the Website") and the PlumbGo platform ("the Platform").
1.2 The Website and Platform are operated by PlumbGo Ltd (the Company), a private limited company registered in England and Wales under company number 17094157, with its registered office at 7 Moor Lane, Cleadon, Sunderland, England, SR6 7TN. After this first reference, PlumbGo Ltd is referred to as "the Company".
1.3 By purchasing or maintaining a subscription, you agree to these Terms.

2. Definitions

In these Terms:

• "Engineer" means any self-employed tradesperson using the Platform.
• "Subscription" means any paid plan granting access to Platform features.
• "Billing Cycle" means the recurring period for subscription charges.
• "Real-time availability" means the availability indicators displayed on the Platform, updated by Engineers, and provided for general informational purposes only.

3. Subscription Services

3.1 Certain features of the Platform are available only to Engineers who hold an active Subscription.
3.2 Subscription features may include:

• enhanced visibility on the Platform;
• access to additional tools or functionality;
• profile promotion;
• priority placement;
• other features as communicated by the Company.

3.3 The Company may modify Subscription features from time to time.
3.4 Any such changes will not materially reduce the core functionality of an active Subscription during its current Billing Cycle.

4. Fees and Billing

4.1 Subscription fees are payable in advance for each Billing Cycle.
4.2 Fees are displayed clearly at the point of purchase.
4.3 All fees are stated in pounds sterling (GBP) unless otherwise specified.
4.4 By purchasing a Subscription, you authorise the Company to charge your chosen payment method automatically at the start of each Billing Cycle.
4.5 If payment fails, the Company may:

• attempt to reprocess the payment;
• suspend access to Subscription features;
• terminate the Subscription.

5. Automatic Renewal

5.1 Subscriptions renew automatically at the end of each Billing Cycle unless cancelled in accordance with clause 6.
5.2 Renewal charges will be applied using the payment method on file.
5.3 You are responsible for ensuring that your payment details remain accurate and up to date.

6. Cancellation

6.1 You may cancel your Subscription at any time through your account settings.
6.2 Cancellation takes effect at the end of the current Billing Cycle.
6.3 You will continue to have access to Subscription features until the end of the Billing Cycle.
6.4 No refunds or partial refunds are provided for unused periods unless required by law.

7. Refunds

7.1 Subscription fees are non-refundable except where required by applicable consumer law.
7.2 Refund requests must be submitted to support@plumbgo.live.
7.3 The Company is not responsible for refunds relating to payments between Engineers and Homeowners.

8. Changes to Fees

8.1 The Company may update Subscription fees from time to time.
8.2 Any fee change will be communicated in advance and will take effect at the start of the next Billing Cycle.
8.3 Continued use of the Subscription after a fee change constitutes acceptance of the new fees.

9. Real-Time Availability

9.1 Real-time availability displayed on the Platform is provided for general informational purposes only.
9.2 It does not guarantee that an Engineer will receive job requests, responses, or work.
9.3 Subscription status does not guarantee visibility, engagement, or income.
9.4 The Company is not liable for any consequences arising from inaccurate availability information.

10. Taxes

10.1 Subscription fees may be subject to VAT or other applicable taxes.
10.2 Any such taxes will be added to the total amount payable.

11. Account Suspension or Termination

11.1 The Company may suspend or terminate your Subscription if you:

• breach these Terms;
• breach the Tradesperson Terms of Use;
• provide false or misleading information;
• misuse the Platform.

11.2 Suspension or termination does not entitle you to any refund of fees.

12. Liability

12.1 To the fullest extent permitted by law, the Company accepts no liability for:

• any loss of income, business, or opportunity;
• any indirect, consequential, or economic loss;
• any failure of the Platform to generate work or enquiries;
• any reliance on real-time availability indicators.

12.2 The Company's total liability in respect of any Subscription is limited to the amount paid during the preceding three months.

13. Changes to These Terms

13.1 The Company may update these Terms from time to time.
13.2 The latest version will be published on the Website.

14. Governing Law

14.1 These Terms are governed by the laws of England and Wales.
14.2 The courts of England and Wales have exclusive jurisdiction.