Equality, Diversity & Inclusion

1. Introduction

1.1 This Equality, Diversity & Inclusion Statement ("Statement") sets out the commitment of PlumbGo Ltd (the Company) to promoting fairness, respect, and equal opportunity across its operations and within the PlumbGo platform ("the Platform").
1.2 The Company is a private limited company registered in England and Wales under company number 17094157, with its registered office at 7 Moor Lane, Cleadon, Sunderland, England, SR6 7TN. After this first reference, PlumbGo Ltd is referred to as "the Company".
1.3 The Company is committed to fostering an inclusive environment for all Users.

2. Scope of This Statement

2.1 This Statement applies to all Users of PlumbGo.live ("the Website") and the Platform, including:

• Homeowners;
• Engineers;
• visitors to the Website;
• individuals interacting with the Company.

2.2 The Company does not employ Engineers and does not provide plumbing or heating services.
2.3 Engineers operate independently and are responsible for their own conduct and compliance with equality laws.

3. Our Commitment to Equality, Diversity & Inclusion

3.1 The Company is committed to ensuring that all Users are treated fairly, respectfully, and without discrimination.
3.2 The Company promotes an environment where:

• diversity is valued;
• inclusion is encouraged;
• discrimination is not tolerated;
• all Users feel welcome and respected.

3.3 The Company aims to ensure that the Platform is accessible and inclusive for all Users, regardless of background or personal characteristics.

4. Protected Characteristics

4.1 The Company does not tolerate discrimination based on any protected characteristic under the Equality Act 2010, including:

• age;
• disability;
• gender reassignment;
• marriage or civil partnership;
• pregnancy or maternity;
• race;
• religion or belief;
• sex;
• sexual orientation.

4.2 Users must not engage in discriminatory behaviour on the Platform.

5. Expectations of Engineers

5.1 Engineers must:

• treat all Homeowners fairly and respectfully;
• avoid discriminatory behaviour or language;
• provide services without bias or prejudice;
• comply with UK equality and anti-discrimination laws.

5.2 The Company may suspend or terminate accounts where discriminatory conduct is reported or evidenced.

6. Expectations of Homeowners

6.1 Homeowners must:

• treat Engineers respectfully and without discrimination;
• avoid inappropriate or discriminatory requests;
• communicate professionally and lawfully.

6.2 The Company may restrict or terminate access where discriminatory behaviour is reported.

7. Real-Time Availability

7.1 Real-time availability displayed on the Platform is provided for general informational purposes only.
7.2 Users must not use availability indicators to make discriminatory decisions or requests.
7.3 The Company does not tolerate discriminatory selection of Engineers.

8. Inclusive Platform Design

8.1 The Company aims to ensure that the Website and Platform:

• are accessible to a wide range of Users;
• support assistive technologies;
• use clear and inclusive language;
• avoid unnecessary barriers to access.

8.2 The Company continues to review and improve accessibility and inclusivity features.

9. Reporting Discrimination or Concerns

9.1 Users may report discriminatory behaviour or concerns to support@plumbgo.live.
9.2 Reports should include:

• details of the incident;
• the individuals involved;
• any supporting evidence.

9.3 The Company will review reports and take appropriate action to protect Users.

10. Continuous Improvement

10.1 The Company is committed to ongoing improvement of its equality, diversity, and inclusion practices.
10.2 Future initiatives may include:

• awareness resources;
• inclusive design enhancements;
• guidance for Engineers and Homeowners.

11. Changes to This Statement

11.1 The Company may update this Statement from time to time.
11.2 The latest version will be published on the Website.

12. Governing Law

12.1 This Statement is governed by the laws of England and Wales.
12.2 The courts of England and Wales have exclusive jurisdiction.