Legal & Policies
Welcome to the PlumbGo policy hub. The documents below set out how the platform works, how we handle your data, and the rights and responsibilities of everyone using PlumbGo.
If you have questions about anything here, email support@plumbgo.live.
Homeowner Terms of Use
How homeowners use PlumbGo, what we do, and what we don't.
Tradesperson Terms of Use
Engineer responsibilities, conduct, profile and insurance rules.
Privacy Policy
How PlumbGo collects, uses, and protects personal data under UK GDPR.
Cookie Policy
What cookies PlumbGo uses, why, and how to manage them.
Job Request Terms
Rules for submitting job requests and how engineers respond.
Subscription & Billing Terms
Subscription fees, renewals, cancellations, refunds, and billing cycles.
Refund Policy
When refunds apply for PlumbGo fees, and what we don't refund.
Engineer Agreement
Formal agreement covering compliance, conduct, and platform expectations.
Acceptable Use Policy
Rules for behaviour on the platform — no abuse, fraud, or misuse.
Complaints & Dispute Policy
How to report issues and what we investigate vs. what users resolve.
Data Retention Policy
How long we keep different types of data and why.
Security Statement
Digital security measures, user responsibilities, and incident response.
Service Level Statement
Expected platform performance and what PlumbGo does not guarantee.
Website Disclaimer
Information only — we don't guarantee accuracy or engineer work.
Accessibility Statement
Our commitment to making the platform accessible and inclusive.
Health & Safety Statement
Safety responsibilities for homeowners and engineers.
Equality, Diversity & Inclusion
Zero tolerance for discrimination; expectations for respectful behaviour.
Modern Slavery Statement
Our stance against exploitation and ethical expectations.
Environmental & Sustainability
Environmental commitments and responsible digital practices.
If you have questions about this policy, contact support@plumbgo.live or message us on WhatsApp (+44 191 743 4141).