Security Statement

1. Introduction

1.1 This Security Statement ("Statement") explains how PlumbGo Ltd (the Company) protects the security and integrity of PlumbGo.live ("the Website") and the PlumbGo platform ("the Platform").
1.2 The Company is a private limited company registered in England and Wales under company number 17094157, with its registered office at 7 Moor Lane, Cleadon, Sunderland, England, SR6 7TN. After this first reference, PlumbGo Ltd is referred to as "the Company".
1.3 The Company is committed to maintaining a secure, reliable, and trustworthy digital environment for all Users.

2. Scope of Security Measures

2.1 This Statement applies to all Users, including:

• Homeowners;
• Engineers;
• visitors to the Website;
• individuals interacting with the Company.

2.2 The Company's security responsibilities relate to the Platform and its digital infrastructure.
2.3 The Company does not control or take responsibility for:

• the security of works carried out by Engineers;
• on-site safety;
• devices or networks used by Users.

3. Technical Security Measures

3.1 The Company implements industry-standard security measures, including:

• encrypted data transmission (HTTPS/TLS);
• secure server infrastructure;
• firewalls and intrusion detection systems;
• regular security patching and updates;
• access controls and authentication measures.

3.2 The Company reviews and updates its security practices regularly.

4. Data Protection

4.1 Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.
4.2 Measures include:

• restricted access to personal data;
• secure storage systems;
• monitoring for unauthorised access;
• regular audits and compliance checks.

4.3 Further details are set out in the Company's Privacy Policy and Data Retention Policy.

5. Account Security

5.1 Users are responsible for maintaining the confidentiality of their login details.
5.2 Users must:

• use strong, unique passwords;
• keep login credentials secure;
• notify the Company immediately of any suspected breach.

5.3 The Company may suspend accounts where suspicious activity is detected.

6. Platform Integrity

6.1 The Company takes reasonable steps to ensure the Platform remains:

• stable;
• secure;
• free from unauthorised interference.

6.2 The Company does not guarantee:

• uninterrupted service;
• error-free operation;
• immunity from cyber threats.

6.3 The Company may temporarily restrict access for maintenance or security purposes.

7. Real-Time Availability

7.1 Real-time availability displayed on the Platform is provided for general informational purposes only.
7.2 Availability indicators are updated by Engineers and may not always reflect their actual status.
7.3 The Company is not responsible for:

• the accuracy of availability data;
• any reliance placed on availability indicators.

8. User Responsibilities

8.1 Users must not:

• attempt to bypass security measures;
• upload harmful code, malware, or viruses;
• misuse the Platform;
• engage in unauthorised access or data extraction.

8.2 The Company may suspend or terminate accounts where security rules are breached.

9. Incident Response

9.1 The Company maintains procedures to respond to:

• security incidents;
• data breaches;
• unauthorised access attempts.

9.2 Where legally required, the Company will notify affected Users and relevant authorities.

10. Third-Party Services

10.1 The Platform may integrate with third-party providers for:

• hosting;
• analytics;
• payment processing;
• communication tools.

10.2 The Company selects reputable providers with appropriate security standards.
10.3 The Company is not responsible for the security practices of third-party websites or services outside its control.

11. Reporting Security Concerns

11.1 Users may report security concerns to support@plumbgo.live.
11.2 Reports should include:

• details of the issue;
• steps to reproduce (if applicable);
• any relevant screenshots or evidence.

11.3 The Company will review reports and take appropriate action.

12. Continuous Improvement

12.1 The Company is committed to ongoing improvement of its security measures.
12.2 Future enhancements may include:

• additional authentication options;
• expanded monitoring tools;
• further encryption measures;
• enhanced fraud-prevention systems.

13. Changes to This Statement

13.1 The Company may update this Statement from time to time.
13.2 The latest version will be published on the Website.

14. Governing Law

14.1 This Statement is governed by the laws of England and Wales.
14.2 The courts of England and Wales have exclusive jurisdiction.