Health & Safety Statement

1. Introduction

1.1 This Health & Safety Statement ("Statement") sets out the commitment of PlumbGo Ltd (the Company) to promoting safe practices across its operations and within the PlumbGo platform ("the Platform").
1.2 The Company is a private limited company registered in England and Wales under company number 17094157, with its registered office at 7 Moor Lane, Cleadon, Sunderland, England, SR6 7TN. After this first reference, PlumbGo Ltd is referred to as "the Company".
1.3 The Company is committed to supporting a safe, responsible, and compliant environment for all Users.

2. Scope of This Statement

2.1 This Statement applies to all Users of PlumbGo.live ("the Website") and the Platform, including:

• Homeowners;
• Engineers;
• visitors to the Website;
• individuals interacting with the Company.

2.2 The Company does not provide plumbing or heating services and does not employ Engineers.
2.3 Engineers operate independently and are responsible for their own health and safety compliance.

3. Company Responsibilities

3.1 The Company is responsible for:

• maintaining a safe and secure digital environment;
• ensuring the Website and Platform operate reliably;
• providing clear information to Users;
• promoting safe conduct between Users;
• complying with relevant digital and operational safety regulations.

3.2 The Company is not responsible for:

• the safety of works carried out by Engineers;
• on-site health and safety practices;
• risk assessments relating to works;
• equipment or materials used by Engineers.

4. Engineer Responsibilities

4.1 Engineers are solely responsible for:

• complying with UK health and safety laws;
• carrying out risk assessments where required;
• using appropriate tools, equipment, and PPE;
• ensuring safe working practices;
• maintaining a safe working environment at all times;
• ensuring subcontractors follow the same standards.

4.2 Engineers must ensure that any works undertaken are:

• safe;
• compliant;
• carried out with due care and skill.

4.3 The Company may suspend or terminate accounts where unsafe or unlawful practices are reported.

5. Homeowner Responsibilities

5.1 Homeowners are responsible for:

• providing safe access to their property;
• ensuring the working environment is free from hazards;
• informing Engineers of any known risks (e.g., asbestos, structural issues);
• keeping children, pets, and vulnerable individuals away from work areas.

5.2 Homeowners must not request or encourage Engineers to undertake unsafe or unlawful works.

6. Real-Time Availability

6.1 Real-time availability displayed on the Platform is provided for general informational purposes only.
6.2 It does not guarantee that an Engineer is able to attend safely or immediately.
6.3 Engineers must assess safety before accepting or attending any job.

7. Conduct and Behaviour

7.1 All Users must behave respectfully and responsibly.
7.2 Users must not:

• engage in abusive or threatening behaviour;
• create unsafe conditions;
• interfere with works;
• pressure Engineers into unsafe practices.

7.3 The Company may restrict or terminate access for breaches of conduct.

8. Incident Reporting

8.1 Users may report safety concerns or unsafe behaviour to support@plumbgo.live.
8.2 Reports should include:

• details of the incident;
• the individuals involved;
• any supporting evidence.

8.3 The Company may take action where necessary to protect Users, including:

• issuing warnings;
• restricting access;
• suspending or terminating accounts.

8.4 The Company does not investigate or determine liability for incidents relating to works.

9. Emergency Situations

9.1 In an emergency, Users must contact the appropriate emergency services.
9.2 The Platform is not a substitute for emergency assistance.
9.3 The Company does not guarantee immediate responses from Engineers.

10. Continuous Improvement

10.1 The Company is committed to improving safety awareness across the Platform.
10.2 Future initiatives may include:

• safety guidance for Homeowners;
• best-practice resources for Engineers;
• awareness campaigns;
• platform features that support safer interactions.

11. Changes to This Statement

11.1 The Company may update this Statement from time to time.
11.2 The latest version will be published on the Website.

12. Governing Law

12.1 This Statement is governed by the laws of England and Wales.
12.2 The courts of England and Wales have exclusive jurisdiction.