Data Retention Policy

1. Introduction

1.1 This Data Retention Policy ("Policy") explains how long PlumbGo Ltd (the Company) retains personal data collected through PlumbGo.live ("the Website") and the PlumbGo platform ("the Platform").
1.2 The Company is a private limited company registered in England and Wales under company number 17094157, with its registered office at 7 Moor Lane, Cleadon, Sunderland, England, SR6 7TN. After this first reference, PlumbGo Ltd is referred to as "the Company".
1.3 This Policy should be read together with the PlumbGo Privacy Policy.

2. Purpose of Data Retention

2.1 The Company retains personal data only for as long as necessary to:

• operate the Platform;
• comply with legal obligations;
• resolve disputes;
• maintain security;
• enforce agreements;
• support legitimate business interests.

2.2 Data is retained in accordance with UK GDPR and the Data Protection Act 2018.

3. Categories of Data and Retention Periods

3.1 Account Information (Engineers and Homeowners)

Includes:

• name;
• contact details;
• profile information;
• account settings.

Retention:

• Retained while the account is active.
• Deleted or anonymised within 12 months of account closure unless retention is required by law.

3.2 Communications and Messages

Includes:

• messages exchanged on the Platform;
• enquiries;
• job request details.

Retention:

• Retained for 24 months for security, audit, and fraud-prevention purposes.
• May be retained longer where required for legal or regulatory reasons.

3.3 Engineer Documentation

Includes:

• insurance details;
• qualifications;
• certifications.

Retention:

• Retained while the Engineer account is active.
• Deleted within 6 months of account closure unless required for legal compliance.

3.4 Subscription and Billing Records

Includes:

• payment history;
• invoices;
• billing details.

Retention:

• Retained for 6 years from the end of the financial year, as required by UK tax law.

3.5 Technical and Usage Data

Includes:

• IP address;
• device information;
• log files;
• analytics data.

Retention:

• Retained for 12–24 months, depending on the data type.
• Aggregated or anonymised data may be retained indefinitely.

3.6 Complaint and Enforcement Records

Includes:

• reports of misconduct;
• investigation notes;
• enforcement actions.

Retention:

• Retained for up to 3 years from the date of the final action.
• Serious breaches may be retained longer to protect Users and the Platform.

4. Real-Time Availability Data

4.1 Real-time availability displayed on the Platform is updated by Engineers.
4.2 This data is retained only for operational purposes and short-term system functionality.
4.3 Historical availability data may be anonymised and used for performance analysis.

5. Data Deletion and Anonymisation

5.1 When data is no longer required, the Company will:

• delete it securely; or
• anonymise it so it can no longer identify an individual.

5.2 Anonymised data may be retained indefinitely for:

• analytics;
• service improvement;
• security monitoring.

6. Legal and Regulatory Retention

6.1 Certain data must be retained for statutory periods, including:

• tax records;
• financial records;
• compliance documentation.

6.2 Where required by law, data may be retained beyond the standard retention periods.

7. User Requests

7.1 Users may request deletion of their personal data by contacting support@plumbgo.live.
7.2 Requests will be processed in accordance with UK GDPR.
7.3 Some data cannot be deleted where:

• retention is required by law;
• the data is needed to resolve disputes;
• the data is required for fraud prevention.

8. Security of Retained Data

8.1 The Company implements appropriate technical and organisational measures to protect retained data.
8.2 Access to retained data is restricted to authorised personnel only.

9. Changes to This Policy

9.1 The Company may update this Policy from time to time.
9.2 The latest version will be published on the Website.

10. Governing Law

10.1 This Policy is governed by the laws of England and Wales.
10.2 The courts of England and Wales have exclusive jurisdiction.