Privacy Policy

1. Introduction

1.1 This Privacy Policy explains how PlumbGo Ltd (the Company) collects, uses, stores, and protects personal data when you access PlumbGo.live ("the Website") or use the PlumbGo platform ("the Platform"). After this first reference, PlumbGo Ltd is referred to as "the Company".
1.2 The Company is committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable privacy laws.
1.3 By using the Website or Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

2.1 The Company is the data controller responsible for your personal data.
2.2 Contact details:
PlumbGo Ltd
7 Moor Lane, Cleadon, Sunderland, England, SR6 7TN
Email: support@plumbgo.live

3. Personal Data We Collect

3.1 The Company may collect the following categories of personal data:

Homeowners

• Name
• Contact details (email, phone number)
• Job details submitted through the Platform
• Communications with Engineers
• Device and usage information
• IP address and location (approximate)

Engineers

• Name
• Business name
• Contact details
• Qualifications and certifications
• Insurance details
• Profile information
• Availability status
• Communications with Homeowners
• Billing and subscription information

Automatic Data Collection

• Log files
• Device identifiers
• Browser information
• Cookies and tracking data (see Cookie Policy)

4. How We Use Personal Data

4.1 The Company processes personal data for the following purposes:

• To operate and provide access to the Platform
• To enable Homeowners to contact Engineers
• To display Engineer profiles and availability
• To manage accounts and subscriptions
• To improve Platform functionality and security
• To comply with legal obligations
• To prevent fraud or misuse of the Platform
• To provide customer support

4.2 The Company does not use personal data for automated decision-making that produces legal or significant effects.

5. Legal Basis for Processing

5.1 The Company processes personal data on the following legal bases:

• Contractual necessity — to provide the Platform and Services
• Legitimate interests — to operate, improve, and secure the Platform
• Legal obligation — to comply with applicable laws
• Consent — where required for cookies or marketing communications

6. Sharing of Personal Data

6.1 The Company may share personal data with:

• Engineers (when contacted by a Homeowner)
• Homeowners (when contacted by an Engineer)
• Payment processors
• IT and hosting providers
• Legal or regulatory authorities (where required)

6.2 The Company does not sell personal data to third parties.

7. Real-Time Availability Data

7.1 Real-time availability displayed on the Platform is updated by Engineers.
7.2 This information is shared with Homeowners for general informational purposes only.
7.3 It does not guarantee that an Engineer is available, able to respond, or willing to accept a job.

8. Data Retention

8.1 Personal data is retained in accordance with the PlumbGo Data Retention Policy.
8.2 Billing and financial records are retained for six years as required by law.
8.3 Deleted accounts are anonymised within a reasonable period unless retention is required by law.

9. Data Security

9.1 The Company implements appropriate technical and organisational measures to protect personal data, including:

• Encryption
• Access controls
• Secure servers
• Monitoring and logging

9.2 No system is completely secure, and the Company cannot guarantee absolute security.

10. International Transfers

10.1 Personal data may be transferred outside the UK where necessary for hosting or service provision.
10.2 All transfers are made in compliance with UK GDPR safeguards.

11. Your Rights

11.1 Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request restriction of processing
• Request data portability
• Withdraw consent (where applicable)

11.2 Requests may be submitted to support@plumbgo.live.