Tradesperson Terms of Use

1. Introduction

1.1 These Terms of Use govern your access to and use of PlumbGo.live ("the Website") and the services provided through the PlumbGo platform ("the Platform") as a self-employed tradesperson.
1.2 The Website and Platform are operated by PlumbGo Ltd (the Company), a private limited company registered in England and Wales under company number 17094157, with its registered office at 7 Moor Lane, Cleadon, Sunderland, England, SR6 7TN. After this first reference, PlumbGo Ltd is referred to as "the Company".
1.3 By creating an account or using the Platform, you agree to be bound by these Terms.

2. Definitions

In these Terms:

• "Engineer" means any self-employed tradesperson using the Platform.
• "Homeowner" means any consumer using the Platform to locate or contact an Engineer.
• "User" means any individual accessing the Website or Platform.
• "Real-time availability" means the availability indicators displayed on the Platform, updated by Engineers, and provided for general informational purposes only.
• "Services" means the connection and visibility services provided by the Platform.

3. Status of Engineers

3.1 You acknowledge that you operate as an independent, self-employed contractor.
3.2 You are not an employee, worker, agent, or representative of the Company.
3.3 You must not present yourself as being employed by, affiliated with, or acting on behalf of the Company.
3.4 You are solely responsible for your tax, insurance, regulatory compliance, and business obligations.

4. Nature of the Platform

4.1 The Platform enables Engineers to display their profile and availability to Homeowners.
4.2 The Company does not:

• guarantee any level of visibility, responses, or work;
• set your prices or terms of service;
• verify your qualifications or insurance;
• enter into any contract on your behalf;
• mediate disputes between you and Homeowners.

4.3 Any agreement for works, pricing, or attendance is strictly between you and the Homeowner.

5. Real-Time Availability

5.1 Real-time availability displayed on the Platform is provided for general informational purposes only.
5.2 It does not guarantee that you will receive job requests, responses, or work.
5.3 You are responsible for ensuring that your availability is accurate and updated.
5.4 The Company is not liable for any consequences arising from inaccurate availability information.

6. Your Responsibilities

6.1 You agree to:

• provide accurate and truthful profile information;
• maintain valid public liability insurance;
• comply with all applicable laws, regulations, and industry standards;
• communicate professionally with Homeowners;
• attend appointments you accept or notify the Homeowner promptly if unable to attend;
• ensure that any subcontractors you use meet the same standards.

6.2 You are solely responsible for the quality, safety, and outcome of your work.

7. Insurance

7.1 You must maintain valid public liability insurance at all times while using the Platform.
7.2 You must provide evidence of insurance upon request.
7.3 The Company does not verify or guarantee the validity of any insurance.

8. Fees and Payments

8.1 The Company may charge subscription or usage fees for access to the Platform.
8.2 Any such fees will be communicated clearly before payment.
8.3 Subscription fees are governed by the PlumbGo Subscription & Billing Terms.
8.4 The Company is not responsible for payments between Engineers and Homeowners.

9. Conduct and Use of the Platform

9.1 You must not:

• provide false or misleading information;
• misuse the Platform or attempt to interfere with its operation;
• harass, abuse, or behave unprofessionally towards any User;
• upload unlawful, offensive, or inappropriate content.

9.2 The Company may suspend or terminate your account for breach of these Terms.

10. No Guarantees

10.1 The Company does not guarantee:

• that you will receive job requests;
• that Homeowners will respond to you;
• that your profile will be viewed;
• any level of income or business performance.

10.2 Your success on the Platform depends entirely on your own conduct, performance, and interactions with Homeowners.

11. Liability

11.1 To the fullest extent permitted by law, the Company accepts no liability for:

• any loss, damage, or injury arising from your work;
• any dispute between you and a Homeowner;
• any indirect, consequential, or economic loss;
• any loss of income, business, or opportunity.

11.2 You indemnify the Company against any claims arising from your work, conduct, or use of the Platform.

12. Account Suspension or Termination

12.1 The Company may suspend or terminate your account if you:

• breach these Terms;
• provide false information;
• receive serious or repeated complaints;
• behave unprofessionally;
• misuse the Platform.

12.2 Suspension or termination does not entitle you to any refund of fees.

13. Changes to These Terms

13.1 The Company may update these Terms from time to time.
13.2 The latest version will be published on the Website.

14. Governing Law

14.1 These Terms are governed by the laws of England and Wales.
14.2 The courts of England and Wales have exclusive jurisdiction.