Accessibility Statement

1. Introduction

1.1 This Accessibility Statement ("Statement") explains the steps taken by PlumbGo Ltd (the Company) to ensure that PlumbGo.live ("the Website") and the PlumbGo platform ("the Platform") are accessible to as many users as possible.
1.2 The Company is a private limited company registered in England and Wales under company number 17094157, with its registered office at 7 Moor Lane, Cleadon, Sunderland, England, SR6 7TN. After this first reference, PlumbGo Ltd is referred to as "the Company".
1.3 The Company is committed to providing a Website and Platform that are accessible, usable, and inclusive.

2. Our Commitment to Accessibility

2.1 The Company aims to ensure that the Website and Platform:

• are easy to navigate;
• work on a range of devices;
• support assistive technologies;
• follow recognised accessibility standards.

2.2 The Company is working towards compliance with the Web Content Accessibility Guidelines (WCAG) 2.1, aiming for Level AA where reasonably achievable.

3. Measures Implemented

3.1 To support accessibility, the Company has implemented:

• responsive design for mobile, tablet, and desktop;
• clear and consistent navigation;
• readable text with sufficient contrast;
• alternative text for key images;
• keyboard-friendly navigation;
• structured headings and labels;
• compatibility with screen readers.

3.2 The Company continues to review and improve accessibility features.

4. Limitations and Areas for Improvement

4.1 While the Company strives for full accessibility, some areas may not yet be fully compliant, including:

• certain third-party integrations;
• dynamic content generated by Users;
• real-time availability indicators;
• occasional layout variations on older browsers.

4.2 The Company is actively working to address these limitations.

5. Real-Time Availability

5.1 Real-time availability displayed on the Platform is provided for general informational purposes only.
5.2 Availability indicators may not always be fully compatible with all assistive technologies.
5.3 The Company is working to improve accessibility for dynamic content.

6. Supported Browsers and Devices

6.1 The Website and Platform are designed to function on:

• modern versions of Chrome, Safari, Edge, and Firefox;
• iOS and Android devices;
• desktop and laptop computers.

6.2 Older browsers or unsupported devices may experience reduced functionality.

7. Feedback and Contact

7.1 The Company welcomes feedback on accessibility.
7.2 Users may report accessibility issues by contacting support@plumbgo.live.
7.3 Please include:

• a description of the issue;
• the page or feature affected;
• the device and browser used.

7.4 The Company aims to respond within a reasonable timeframe.

8. Enforcement Procedure

8.1 If you are dissatisfied with the Company's response to an accessibility issue, you may escalate the matter to the relevant regulatory body in the UK, such as the Equality Advisory and Support Service (EASS).

9. Ongoing Improvements

9.1 The Company is committed to continuous improvement of accessibility features.
9.2 Regular audits and updates will be carried out to enhance usability and compliance.

10. Changes to This Statement

10.1 The Company may update this Statement from time to time.
10.2 The latest version will be published on the Website.

11. Governing Law

11.1 This Statement is governed by the laws of England and Wales.
11.2 The courts of England and Wales have exclusive jurisdiction.